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  1. COMSA Guide
  2. COMSA wallet
  3. Trouble cases

Trouble cases

  • The COMSA website is not functioning due to server failure, etc. and cannot be accessed, making it impossible to deposit and withdraw crypto assets from the COMSA wallet.
  • Unable to deposit or withdraw crypto assets from COMSA wallet due to some blockchain failure.
  • Loss of crypto assets due to misunderstandings, errors, or other inappropriate withdrawal procedures from the COMSA wallet.
  • Loss of crypto assets due to misunderstandings, errors, or other inappropriate deposit procedures into the COMSA wallet.
  • Loss of crypto assets due to deterioration of external storage media on which mnemonic passphrases, passwords, etc. were recorded.
  • Loss of crypto assets due to loss of external storage media on which mnemonic passphrase passwords, etc. were recorded
  • The terminal used as a COMSA wallet, such as a PC or a cell phone, and the memo of the mnemonic, passphrase, password, etc., were destroyed in a fire, and the wallet became unrecoverable and the crypto assets in the wallet could not be retrieved.
  • Loss of crypto assets due to loss of transcribed notes such as mnemonic, passphrases and passwords.
  • Loss of crypto assets due to inadvertent disclosure of mnemonic, passphrase, passwords, etc. to others.
  • Loss of crypto assets due to entering mnemonic, passphrase, passwords, etc. on fake websites.
  • Loss of crypto assets due to unauthorized access to user terminals such as a PC and a cell phone.
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